Privacy Policy
eTail Support Limited (“eTail Support”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. Our registered office is in Macclesfield, SK11 0LP.
Information We Collect
We may collect and process the following personal data:
- Identity data: name, title, username or similar identifiers
- Contact data: address, email address, telephone numbers
- Technical data: IP address, browser type and version, location data, operating system
- Profile data: your username and password, preferences and feedback
- Transaction data: details about payments and services you have purchased
- Usage data: information about how you use our website and services
We do not collect any special category data (e.g. data about your health, race, religion or political opinions).
How We Use Your Data
We use your personal data to:
- Perform our contract with you and provide our services
- Process payments and manage billing
- Improve our products and services
- Send you marketing communications (where you have consented)
- Comply with legal obligations
- Prevent fraud and protect our business
Data Sharing
We may share your data with third-party service providers who help us deliver our services (logistics providers, accounting software, payment processors). We require all third parties to respect the security of your data and treat it in accordance with the law.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, typically six years after the end of a contractual relationship, taking into account legal, accounting and reporting requirements.
Your Rights
Under GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact our data protection team at dataprotection@etailsupport.com.
Cookies
We use Google Analytics and other cookies to understand how visitors use our website. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.
Contact
For any privacy queries, contact us at dataprotection@etailsupport.com.